Refund
Refund Policy
Use this guide from Nalgene to review returns, exchanges, and refunds. This page applies specifically to nalganee.shop.
exceptions at Nalgene
For Nalgene customers at nalganee.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Nalgene: order problems
The following order problems guidance applies to the Nalgene storefront at nalganee.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at Nalgene to condition of returns
For purchases made through nalganee.shop, Nalgene applies the following guidance on condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from Nalgene on starting a request
The following starting a request guidance applies to the Nalgene storefront at nalganee.shop. A return or exchange begins when you, contact us at Support@Nalganee.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Nalgene: refund timing
Customers using nalganee.shop can rely on the following Nalgene guidance about refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
What Nalgene customers should know about support
The following support guidance applies to the Nalgene storefront at nalganee.shop. For return or exchange assistance, contact Support@Nalganee.shop or 7606104123.
Details from Nalgene on eligibility
The following eligibility guidance applies to the Nalgene storefront at nalganee.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalganee.shop
Phone: 7606104123
Physical address: 356 Kent St, Rockford, Illinois, 61102, United States